Delete your ClubPass account
1. Delete from inside the app
The quickest way, if you still have ClubPass installed:
- Open the ClubPass app and sign in.
- Go to Profile.
- Tap Delete account.
- Confirm when prompted.
The request is processed straight away, and you are signed out on every device once it completes.
2. Delete by email
If you no longer have the app installed, email contact@clubpass.space from the address on your account and ask us to delete it. We may ask you to confirm a detail so we can be sure the request comes from the account holder before we act on it.
3. What gets erased
Whichever route you use, deletion removes:
- Your parent account and login details.
- Every child profile you created, including their first name, age and activity history.
- Your wallet, including any remaining credit balance.
- Your other personal data, such as bookings, approvals and messages you sent us.
Deleting is permanent. Any unused credits are forfeited on deletion except where the law requires otherwise, so spend or resolve them first if you wish to.
4. What we have to keep, and for how long
We keep only what the law obliges us to keep — chiefly payment and invoicing records, which Tunisian tax and accounting law requires us to retain for a set period. These are held apart from your account and are not used for any other purpose.
In-app deletions take effect immediately. Email requests are actioned within 30 days of us verifying them, and usually much sooner.
5. More on your data
For the full picture of what we collect and your other rights, see our Privacy notice.