Terms of service

1. Who these terms are between

These terms are an agreement between you and [TO BE COMPLETED — registered company name], registered at [TO BE COMPLETED — registered address, Tunisia] (registration [TO BE COMPLETED — RNE / tax registration number]), which operates ClubPass. By creating an account or using ClubPass, you accept them.

2. What ClubPass is

ClubPass is a marketplace. We let you discover activities offered by independent partner clubs, reserve places using credits, and pay in one place. The activity itself is provided by the club, not by us. The club is responsible for the class, its staff, its premises and the safety of the children in its care. We are responsible for the platform, the booking and the payment.

3. Your account

• You must be 18 or older, and a parent or legal guardian, to hold an account.
• Children do not hold their own accounts. A child profile is created and controlled by you, and a child's view can only request an activity — nothing is reserved or paid until you approve it.
• Keep your login details to yourself. You are responsible for what happens under your account.
• Give us accurate information, and keep it up to date.

4. Credits

• Credits (✦) are a prepaid means of reserving places on ClubPass. They are not money, not a payment instrument, and not transferable between accounts.
• Credits can only be spent on activities within the ClubPass network. They cannot be exchanged for cash, except where a refund is due under section 6 or where the law requires it.
• Credit prices for each activity are set by the club and shown before you confirm a booking.

5. Subscriptions and payment

• A monthly pass tops up your credit balance on each renewal date. Prices are shown in Tunisian dinar and include applicable taxes unless stated otherwise.
• Passes do not renew automatically. A pass adds credits to your balance when you buy it; at its end date it simply stops, and you choose whether to buy another. We remind you before it ends.
• A separate single-club subscription may be offered by a club directly. It covers that club's classes only, on the terms shown at the point of purchase.
• If a payment fails, we may suspend access to paid features until it is settled.

6. Cancellations and refunds

• To change or cancel a booking, contact the club directly: the app does not yet let you cancel a confirmed booking yourself.
• If a club cancels a session, the credits for it are returned to your balance.
• If we cancel or materially change a paid subscription, you are entitled to a proportional refund of the unused period.
• Statutory consumer rights under Tunisian law apply on top of the above and are not affected by these terms.

7. For partner clubs

• You are responsible for the accuracy of your listings, for holding the licences, insurance and staff clearances your activity requires, and for complying with the law that applies to working with children.
• You must honour bookings made through ClubPass and treat the families who arrive through it as you would your own customers.
• We pay out amounts owed to you in dinar, net of our platform fee, on the schedule shown in the Partner Studio. We may withhold a payout while a dispute or a suspected fraud is being investigated.
• Listings may be reviewed before they appear publicly, and we may remove any listing that breaches these terms.

8. Acceptable use

You agree not to:

• Use ClubPass for anything unlawful, or in a way that endangers a child.
• Attempt to obtain credits you have not paid for, or interfere with payments, payouts or bookings.
• Probe, scrape, overload or reverse-engineer the service, or bypass its security.
• Impersonate anyone, or post content that is false, offensive or infringes someone's rights.

We may suspend or close an account that breaches these rules.

9. Content you provide

You keep ownership of what you upload. You give us the permission we need to host and display it in order to run the service. Do not upload anything you do not have the right to use — and do not upload photographs of other people's children.

10. Availability

We work to keep ClubPass available, but we do not promise uninterrupted service. We may change, suspend or withdraw features, and will give reasonable notice where a change materially affects a paid subscription.

11. Our liability

Nothing here excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud. Subject to that, and because the activity is delivered by the club rather than by us, we are not liable for what happens during an activity, and our total liability to you for any claim connected to ClubPass is limited to the amounts you paid us in the twelve months before the claim arose.

12. Ending the agreement

You may stop using ClubPass and delete your account at any time from the app. We may close an account for a serious or repeated breach of these terms, and will tell you why unless the law prevents us. Unused credits are refundable on closure only where the law requires it or where we closed the account without cause.

13. Changes to these terms

If we change these terms we will update the date above and notify you in the app. If a change materially disadvantages you, you may cancel before it takes effect.

14. Governing law

These terms are governed by Tunisian law, and the courts of Tunisia have jurisdiction. If you are a consumer resident elsewhere, you keep the protection of the mandatory law of your country of residence.

15. Contact

contact@clubpass.space — [TO BE COMPLETED — registered company name], [TO BE COMPLETED — registered address, Tunisia].